We're so sorry this has happened! We want to resolve this for you in the best way possible, so we've included some guidance on next steps below.
If you also include a photo of the item when you contact us, it'll help us to resolve your query as quickly as we can!
Clothing (including footwear & accessories)
Please chat with a member our team, they'll assist you with the next steps.
Small furniture, homeware & small electrical appliances (delivered by Fastway)
Please contact us, a member of our team will let you know what to do next.
Furniture, or large home appliances (NOT delivered by Fastway)
Please fill in our form so we can make sure we have all the information we need. We'll get back to you within 72 hours.
Smashed/broken items, products with damaged/broken parts, or technical support required (including set up advice)
Please contact us, a member of our team will let you know what to do next.