We're so sorry this has happened!
We want to resolve this for you in the best way possible; here's some guidance on next steps.
If possible, please take a picture of the item, and include this when you get in touch.
Clothing, footwear & accessories
Please chat with us - we'll let you know what to do next.
Anything else delivered by Fastway
Please contact us - we'll let you know what to do next.
Furniture or large home appliances
Please fill in our form so we can make sure we have all the information we need. We'll get back to you within 72 hours.
Products with damaged/broken parts, smashed items, or tech support required
Please contact us - we'll let you know what to do next.