If you made your payment more than 7 days ago, please contact us and our friendly customer service team will be happy to help.
You'll need to provide:
- The amount you paid
- The date you made the payment
- The method you used (debit card, standing order etc.)
If you paid by standing order, we'll need the payment reference you used.
If you paid by cheque, we'll need your cheque number and sort code.