We just want to put your mind at rest and let you know that we have many safeguards in place to protect your personal details and your account with us. But it's also important that you know how to keep yourself safe online.
Below are some tips to help you out.
If you think that someone has unauthorised access to your account, or you've been a victim of fraud, please visit the Safety and Security section of our helpcentre for more information.
Some tips to help you stay safe online
Set up an account just for youDon't let anyone else set up an Oxendales account in your name.
Set strong passwordsA strong password is at least 8 characters, including a combination of upper and lowercase letters, numbers, and symbols (such as !#*+=&£$).
Check the website is secureMake sure the web address begins with https and that a tiny locked padlock symbol appears next to the URL.
Keep your devices up to dateHaving the latest security software, web browser, and operating system are the best defenses against online threats. Turn on automatic updates so you receive the newest fixes as soon as they become available.
Watch out for phishing scamsPhishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Don't click on links, or open any attachments or pop-up screens from sources you don't recognise.
Share with careBefore you put anything on social media, think how it could be used against you. Fraudsters like to search profiles to find things they can use.