I want to place an order

Getting started

• Hi!
• Is it safe to shop online?
• Do I have to set up a personal account to shop with Oxendales?
• Registering for a new account
• Signing in

Placing your order

• How can I use the promotion codes that I have received through the post/email?
• If my order is sent out in separate parcels, will I be charged again for delivery?
• Why is my item not available sooner?
• What size should I order?
• Using our website

Deliveries

• Standard Delivery: Our most popular option
• Express Delivery: Need your goods even faster?
• How do I send my order to a different address?
• Delivery of your order
• Where do you deliver?
• Changing delivery options

Website issues

• I'm trying to register but the boxes aren't showing for me to fill in my details. How can I fix this?
• Why can't I select the size/colour options when trying to add items to my bag?
• Why isn’t the website working properly for me?
• Why won’t the website accept my address?
• Why can't I find this item on your website?