Other FAQs

COVID-19 (Coronavirus) information

• COVID-19: latest updates from Oxendales
• Special message from Fastway
• Can I still place an order?
• What should I do if I need to return something during the pandemic?
• The Coronavirus outbreak has affected me financially and I can’t pay my minimum payment. What should I do?
• What online services do you offer?

More about us

• Can you send me a catalogue?
• Do you sell gift vouchers?
• Our style & fit promise
• Where can I find your terms and conditions?

Technical

• How do I log out of this Help Centre?
• I'm having problems with your website, what should I do?
• I already shop with you, how do I register my existing account?
• What should I do if I can't access my account?
• Why can't I make a payment online?
• Why won't your website accept my address?