Other FAQs

COVID-19 (Coronavirus) information

• COVID-19: latest updates from Oxendales
• Special message from Fastway
• Can I still place an order?
• What should I do if I need to return something during the pandemic?
• What online services do you offer?

Safety and security

• Help and advice for protecting yourself from fraud

More about us

• Do you sell gift vouchers?
• Our style & fit promise
• Where can I find your terms and conditions?

About our app

• Why has this item disappeared from my shopping bag on the app?
• Are there any limitations to the stock and products on your app?
• How do I download your app?
• Your app's not working, what should I do?

Technical

• I'm having problems with your website, what should I do?
• I already shop with you, how do I register my existing account?
• What should I do if I can't access my account?
• Why can't I make a payment online?
• Why won't your website accept my address?
• How do I log out of this Help Centre?