Our priority at the moment is to assist customers who are in a vulnerable position and really need our support right now.
Before you get in touch, please have a look through this Help Hub for assistance - it's likely that you'll find the answer you're looking for without needing to speak to our team.
Please bear in mind that our call and email volumes have increased significantly and we have fewer staff available; therefore it’s going to take us much longer to get back to you. If you’ve already sent us an email, please wait for us to respond.
If you absolutely do need to get in touch, you can:
Chat to us or leave a message: our customer service team are available between 8am and 7pm, 7 days a week – just click the icon in the bottom left to open up our Support feature.
Call us on 01-8300 800: calls are charged at the national rate.
Get in touch via social media: we're available on Facebook Messenger.