Customer Service Hub

Shopping with us

Information on credit applications and paying by card

Deliveries

Delivery information and what to do if you haven’t received your order

Returns & cancellations

Our return policy, how to return an order and how to request a cancellation

Payments, financial help & support

How to pay & how to get support if you’re struggling

My Account

Your statement explained, credit limit information and updating your details

Promotions

How to use your promotion code and other useful information

Troubleshooting

What to do if you can’t access your account, plus website/app information

Additional Support

Mental health/money/illness/disability and fraud worries

Security information

What to do if you’ve been a victim of fraud & how to shop safely online

Get in touch

Messaging & style guide