E.G. ‘Where do you deliver?’
Customer Service Hub
We have extended our returns until 13th January 2023! Any purchases made from
now will benefit from free extended returns over the Christmas period. Click
here to read our
exceptions policy.
Frequently Asked Questions
Help Topics
-
Shopping with us
Information on credit applications and paying by card
-
Deliveries
Delivery information and what to do if you haven’t received your order
-
Returns & cancellations
Our return policy, how to return an order and how to request a cancellation
-
Payments, financial help & support
How to pay & how to get support if you’re struggling
-
My Account
Your statement explained, credit limit information and updating your details
-
Promotions
How to use your promotion code and other useful information
-
Troubleshooting
What to do if you can’t access your account, plus website/app information
-
Security information
What to do if you’ve been a victim of fraud & how to shop safely online
-
Contact Us
-
Messaging & style guide