E.G. ‘Where do you deliver?’
Customer Service Hub
Additional Support
Frequently Asked Questions
Help Topics
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Shopping with us
Information on credit applications and paying by card
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Deliveries
Delivery information and what to do if you haven’t received your order
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Returns & cancellations
Our return policy, how to return an order and how to request a cancellation
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Payments, financial help & support
How to pay & how to get support if you’re struggling
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My Account
Your statement explained, credit limit information and updating your details
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Promotions
How to use your promotion code and other useful information
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Troubleshooting
What to do if you can’t access your account, plus website/app information
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Additional Support
Mental health/money/illness/disability and fraud worries
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Security information
What to do if you’ve been a victim of fraud & how to shop safely online
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Contact Us
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Messaging & style guide