E.G. ‘Where do you deliver?’
Customer Service Hub
Frequently Asked Questions
Help Topics
-
Shopping with us
Information on credit applications and paying by card
-
Deliveries
Delivery information and what to do if you haven’t received your order
-
Returns & cancellations
Our return policy, how to return an order and how to request a cancellation
-
Payments, financial help & support
How to pay & how to get support if you’re struggling
-
My Account
Your statement explained, credit limit information and updating your details
-
Promotions
How to use your promotion code and other useful information
-
Troubleshooting
What to do if you can’t access your account, plus website/app information
-
Security information
What to do if you’ve been a victim of fraud & how to shop safely online
-
Contact Us
-
Messaging & style guide