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Customer Service Hub
We're here to support you. Click
to view our COVID-19 FAQs (including what to do if you've been financially affected)
During this uncertain time, it's vital that we take care of our employees too - our staff are working from home wherever possible. Our enquiry line is still available, but wait times are likely to be significantly longer than usual. Don't forget you can still do all of the following online:
If you need to ask us a question, please have a look through this help hub before emailing us (our chat service is currently unavailable). Please be assured: if you do need our help we’re still here for you, it may just take a little longer for us to provide a response.
We’re not currently facing any major disruptions to our delivery service, but things may change at short notice, and we must also ensure that we follow any upcoming government advice. Please make sure you have an up-to-date email address on your online account, so we can get in touch if anything changes.
We've also put together a dedicated FAQ page to answer any questions you may have (including what to do if you've been financially affected):