We have taken the decision to cease trading and will be closing the business in due course. Our app is no longer available.
If you wish to make a payment or manage your account please log into 'My Account' at www.oxendales.ie or www.simplybe.ie.
You can find more information about this below:
1. What happens if my order has not yet been delivered?
If you have placed an order that has not yet been fulfilled, you will still receive your order as expected.
2. Can I still return an item?
Yes. Returns can be made via An Post in line with our returns policy and your rights under Irish consumer law.
3. What if my item is faulty?
Your statutory rights remain fully in place. If a product is faulty, you are entitled to a repair, replacement, or refund as appropriate. Please refer to the Terms & Conditions section of our websites.
4. Will customer support be available?
Our Customer Services team will continue to be available to support you. You can contact us via web chat, post, email or phone during the hours of 9am-5pm Monday – Friday on 01 8300 800.
5. What happens to my personal data?
Your personal data will continue to be handled in accordance with our Privacy Policy available on our websites.
6. Do I still need to repay my balance?
Yes. If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit rating which may limit your ability to access credit in the future.
7. How do I make a payment on my account?
We have a range of options available – just choose the one that's most convenient for you!
- Credit/debit card (online or over the phone)
- Standing order
- Continuous Payment Authority (text message service)
- Bill Pay/Post Point
- Payzone
- Post (cheques & postal orders)
8. Can I still use my credit account?
No. New purchases will not be possible from 30th April 2026.
9. How long will refunds take?
We aim to process refunds within 14 days of receiving and approving your return, in line with our current process.
10. What happens if I return goods and they are lost in transit?
If you return an item and it is lost in transit, what happens will depend on how the return was made:
- If you used our approved returns process, e.g. pre-paid label with An Post:
We remain responsible for the return. Once you can provide proof of dispatch with a receipt, we will investigate and, where appropriate, process your refund without requiring the item to be received in the warehouse.
- If you arranged your own return: You are responsible for the item until it is received by us.
We strongly recommend using a tracked service, as we will require proof of delivery before issuing a refund.
11. Will I still need to make payments if my return is lost?
Yes. You should continue to make your scheduled repayments while the matter is being investigated. If your return is confirmed as valid, we will apply the refund to your account and adjust your balance accordingly.
12. Will my account be transferred to another company?
If there are any changes to how your account is managed, we will notify you in advance.
13. Are my consumer rights affected?
No. Your rights under Irish law remain fully in place.
14. Will my interest rate or repayments change?
No. There are no changes to your current interest rate or repayment structure as a result of this closure.
15. Will this affect my credit file with the Central Credit Register (CCR)?
Your account will continue to be reported to the CCR (if your credit limit is or was over €500), in line with your repayment behaviour:
- Making payments on time will not negatively impact your credit profile;
- Missed payments and arrears may be recorded on your credit profile.
16. Can I pay off my balance early?
Yes. You can repay your balance in full or make overpayments at any time without any early repayment fees. Overpayments on your account will reduce the interest payable on your account.
17. What if I am experiencing difficulty making payments?
Please contact us as soon as possible. We will work with you to find an appropriate solution.
18. What happens if I miss a payment?
If you miss a payment you may incur additional interest in line with your agreement and your credit file with the CCR may be affected. If you are experiencing any financial difficulty, please contact us as soon as possible so we can help.
19. What if I want to make a complaint?
If you are unhappy with any aspect of your account, you can contact us using the details above to make a complaint. Our full complaints process can be found within the Terms & Conditions on our website. If we cannot resolve your complaint, you may have the right to refer it to the Financial Services and Pensions Ombudsman (FSPO).
20. If my account is with DebiTask, who should I contact?
You should continue to engage with DebiTask for all matters related to your account until your balance is cleared. You can contact DebiTask directly on 01 281 3310.