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  1. Oxendales IE
  2. Troubleshooting

Troubleshooting

What to do if you can’t access your account, plus website/app information

Signing in

  • I already shop with you, how do I register my existing account?
  • What should I do if I can't access my account?

Using our website

  • I'm having problems with your website, what should I do?
  • Why can't I make a payment online?
  • Why won't your website accept my address?
  • Why can't I find this item on your website?
  • How do I get back to your website?
  • Is your website safe?

About our app

  • Why has this item disappeared from my shopping bag on the app?
  • Are there any limitations to the stock and products on your app?
  • How do I download your app?
  • Your app's not working, what should I do?
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