Returns & cancellations

Help with your product

• I've received a faulty/damaged/broken item, what should I do?
• Can I exchange an item?

Getting a refund

• Have you received my return?
• How long do I have to return my order?

Cancelling an order

• I’ve placed an order but have changed my mind - can I cancel it?

Returns information

• How do I return my order?
• What is your return policy?
• How do I return large items?
• Do you charge for returns?
• Can I use my own packaging to return items?