Returns & cancellations

Returns information

• What is your return policy?
• How do I return my order?
• Do you charge for returns?
• How do I return large items?
• I don't have a return label, how do I get one?

Cancelling an order

• I’ve placed an order but have changed my mind - can I cancel it?

Getting a refund

• When will I be refunded for my return?
• How long do I have to return my order?

Help with your product

• I've received a faulty/damaged/broken item, what should I do?
• I received the wrong item, what should I do?
• Can I exchange an item?
• How do I reset my device?