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  1. Oxendales IE
  2. Returns & cancellations

Returns & cancellations

Our return policy, how to return an order and how to request a cancellation

Returns information

  • What is your return policy?
  • How do I return my order?
  • Do you charge for returns?
  • How do I return large items?
  • I don't have a return label, how do I get one?

Cancelling an order

  • I’ve placed an order but have changed my mind - can I cancel it?

Getting a refund

  • When will I be refunded for my return?
  • How long do I have to return my order?

Help with your product

  • I've received a faulty/damaged/broken item, what should I do?
  • I received the wrong item, what should I do?
  • Can I exchange an item?
  • How do I reset my device?
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