I’ve already placed an order

Cancellations & amendments

• Can I cancel my order?

Receiving your parcel

• Where is my order?
• I've received a faulty/damaged/broken item, what should I do?
• My order is being sent straight from the supplier, when will it arrive?
• Why haven’t I received email confirmation of my order?

Returns & exchanges

• How do I return my order?
• Can I exchange an item?
• Have you received my return?
• What is your return policy?
• Can I use my own packaging to return items?
• How long do I have to return my order, and what happens if I return it late?