We’re sorry you want to close your account. We value your custom and don’t want to lose you.
If something has gone wrong, please let us know - we’d really like the opportunity to put things right for you.
Outstanding balance
If you owe money on your account, you’ll need to pay this in full before we can close it. Please visit How do I make a payment on my account? for a list of ways to pay.
Outstanding transactions
If you’ve placed any orders that haven’t been delivered yet, or you need to return any items, these transactions need to be completed before your account can be closed. You can check for pending orders and returned items in your Account Transactions.