If you made your payment more than 7 days ago, please contact us and our friendly customer service team will be happy to help.
You'll need to provide:
- The amount you paid
- The date you made the payment
- The method you used (debit card, standing order etc.)
Additional details
If you paid by standing order, we'll need the payment reference you used.
If you paid by cheque, please check with your bank to see if it's been cashed. If it hasn't, please cancel the cheque and make your payment again. If it has, please contact us with the above details.